Dear Mr. John Hyatt,
Thank you for your request. In order to resolve the issue you have encountered with your T500 RS, please refer to our response herewith:
We thank you for your choice of Thrustmaster products and for reaching us regarding your issue.
After reading the few details you have provided us in your email, we recommend you to reinstall the software and to update the firmware using a second unit; this will also eliminate the probability of this issue of being a local one.
Therefore, please download the driver by accessing the link placed just below:
http://ts.thrustmaster.com/download/...011_TTRS_5.exe
After the download is over, proceed with its installation.
- DO NOT CONNECT the T500 RS racing wheel to your PC before being prompted to do so.
- DO NOT CLICK in any Windows-specific panes that may appear during the update process.
After the installation is over, update the firmware one more time. For additional details, please access the following link:
http://ts.thrustmaster.com/download/...are_Update.pdf
In case the wheel is not listed under Game Controllers panel, try to connect it in boot mode: press the L3 and R3 buttons at the same time and plug the wheel directly to a USB port (no Hubs, no USB extenders) while holding these 2 buttons pressed; release the 2 buttons afer 5 seconds.
When in boot mode, the wheel will NOT calibrate and will NOT be detected under the Game controllers and the MODE LED will be OFF; this is all normal.
Next, the Firmware updater needs to be started (Start/ All programs/ Thrustmaster/ T500 RS). If the wheel is listed under "Device", then the firmware update can be started. If the wheel is NOT listed, repeat the same procedure on a different USB port.
Please inform us about the results you have obtained by replying to this email.
We hope that the information we have provided is useful and has helped to resolve your query. Have a good day and please remember that Thrustmaster Technical Support is at your disposal for any other information you may need. You can reach us via the Web at the following addresses:
http://ts.thrustmaster.com/eng for the latest updates and FAQs
or by telephone at one of the numbers listed on the following page:
http://ts.Thrustmaster.com/eng/index.php?pg=contact
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